Privacy Policy | Farhelm

This Privacy Policy explains how Farhelm ("we", "us", or "our") handles information when you use the website, account system, billing flow, and application.

1. Information We Collect

We collect information you provide directly, such as:

Account information, including email address and authentication details
Profile or workspace settings you choose to configure
Support messages, feedback, and other communications
Billing identifiers and subscription status from our payment provider

We also process application data needed to operate Farhelm, such as:

Project and worktree records
Terminal session records, names, lifecycle state, and connection metadata
Session-state reports from supported hooks and agents
Scrollback or terminal stream data needed to reconnect and display sessions

We may automatically collect technical data such as IP address, browser, device, request logs, security events, and usage diagnostics.

2. How We Use Information

To provide and maintain our Service
To authenticate users and protect accounts
To stream terminal sessions, restore scrollback, and show session state
To process billing, plan access, and account changes
To respond to support requests and product feedback
To improve reliability, security, and user experience
To comply with legal obligations

3. Terminal Content and Secrets

Farhelm is built for developer workflows, which may include sensitive repositories, command output, environment variables, tokens, or credentials. You are responsible for what you type, paste, upload, display, or run through your terminal sessions.

Do not send secrets or sensitive third-party data to support unless we have agreed on a secure transfer method.

4. Data Sharing

We do not sell your personal information. We may share data with:

Service providers that help us operate hosting, email, billing, analytics, security, or support workflows
Payment processors for subscription and billing management
Legal authorities when required by law or to protect rights, safety, and security

5. Retention

We keep account, billing, support, and application records for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and operate backups. Terminal session records may remain until you delete them or until retention controls remove them.

6. Security

We use reasonable technical and organizational safeguards to protect the information we process. No system is perfectly secure, and Farhelm may expose powerful access to your host. You are responsible for securing your host, browser, account credentials, repositories, and secrets.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at privacy@h15n.com.

Depending on your location, you may also have rights to object, restrict processing, request portability, or withdraw consent where consent is the legal basis for processing.

8. Contact Us

Questions about this policy? Contact us at privacy@h15n.com.